Terms & Conditions
Effective Date: 01.01.2025
1.1
“Roomie” or “رومي” platform
(referred to hereafter as the "Platform" or "Service") is
an electronic service operated by Neo Eram Information Technology Company
(referred to as "Company," "we," "our," or
"us"). The Platform assists users in finding roommates and managing
housing bookings.
1.2
By accessing or using the
Platform, you agree to these Terms and Conditions ("Terms"), our
Privacy Policy, and any applicable rules or policies. If you do not agree, you
may not access or use the Service.
1.3 The Company reserves the right to amend or terminate these Terms or any Service at its discretion. Continued use constitutes acceptance of such changes.
2.1
Platform: “Roomie”
or “رومي” website, mobile
application, and associated services.
2.2
User: Any individual
using the Platform, either as a Guest or a Host.
2.3
Guest: A user who
books accommodations through the Platform.
2.4
Host: A user
offering accommodations for rent on the Platform.
2.5 Booking: The process of reserving accommodations via the Platform.
3.1
Providing Accurate
Information: Users must provide truthful, complete, and current information
during registration and bookings.
3.2
Compliance with Terms
and Laws: Users must adhere to these Terms and all applicable laws.
3.3
Proper Use of the
Platform:
3.3.1
Users are prohibited from
engaging in fraudulent activities, including false bookings.
3.3.2
Users must not upload or
share inappropriate, illegal, or copyrighted content.
3.4
Payments: Users are
responsible for timely payments, including fees, deposits, and additional
charges as agreed with the Host.
3.5 Compensation for Damages: Guests must compensate Hosts for any damages caused during their stay.
4.1
Accurate Listings:
Hosts must provide detailed, accurate, and truthful descriptions of their
accommodations, including amenities and pricing.
4.2
Compliance with Laws:
Hosts are responsible for ensuring their listings comply with all applicable
laws and regulations.
4.3
Timely Communication:
Hosts must respond promptly to Guest inquiries and provide clear check-in and
check-out instructions.
4.4
Property Maintenance:
Hosts must maintain their properties in the condition described in their
listings.
4.5 Handling Security Deposits: Hosts must handle security deposits transparently and return them promptly if no damages occur.
5.1
Purchases: Users
must provide valid payment information. The Company reserves the right to
process payments through third-party payment processors.
5.2
Subscription Plans:
Subscription options may include varying terms, fees, and conditions. Users
must adhere to the subscription-specific policies.
5.3
Refund Policy:
Payments are generally non-refundable unless specified. Users may cancel
subscriptions but retain access until the billing cycle ends.
5.4 Price Changes: The Company reserves the right to adjust pricing with 30 days' notice.
6.1
Cancellation Policies:
6.1.1
Strict Policy: No
refunds after confirmation.
6.1.2
Moderate Policy:
Full refund if canceled at least four days before check-in.
6.1.3
Flexible Policy:
Full refund if canceled at least two days before check-in.
6.1.4
Free Policy: Refund
available any time before check-in.
6.2 Guests must notify Hosts of delays to avoid cancellation.
7.1
Users retain ownership of
content they post but grant the Company the right to use it to improve the
Service.
7.2
The Company reserves the
right to remove content that violates these Terms.
7.3 Users must not post content that is false, infringing, or harmful.
8.1
All content on the
Platform, including text, graphics, and software, is the property of the
Company and protected under intellectual property laws.
8.2 Users may not reproduce, modify, or distribute Platform materials without authorization.
9. Indemnity and Limitation of Liability
9.1
Users agree to indemnify
the Company against claims or damages arising from their use of the Service in
violation of these Terms.
9.2
The Company is not liable
for:
9.2.1
Service disruptions or
technical issues.
9.2.2
Damages caused by user
negligence or third-party actions.
9.3 Liability for damages is limited to the total fees paid by the user in the six months preceding the claim with a maximum of 5000 Saudi Riyals in the one calendar year.
10.1 The Company reserves the right to suspend or terminate accounts
for violations of these Terms, fraudulent activities, or prolonged inactivity.
10.2 Users may terminate their accounts by ceasing to use the Service.
11. Governing Law and Dispute Resolution
11.1 These Terms are governed by the laws of the Kingdom of Saudi
Arabia.
11.2 Disputes will be resolved in the courts of Riyadh.
12.1 The Company reserves the right to amend these Terms. Users will receive notice of significant changes, and continued use of the Platform constitutes acceptance.
Privacy Policy
Effective Date: 01.01.2025
1. Introduction
1.1 This Privacy Policy
explains how Roomie ("we," "us," or "our")
collects, uses, and protects users' personal data.
1.2 By using Roomie, you agree to this Privacy Policy, which is part of our Terms
and Conditions.
1.3 We are committed to protecting your privacy and securing your data in
compliance with applicable Saudi Arabian laws and relevant international
regulations.
1.4 Roomie operates using Google Firebase, which provides features such
as data storage, authentication, and notifications.
2.1
Information You
Provide Directly
2.1.1
When you register,
we collect details such as name, email, phone number, age, and gender.
2.1.2
If you verify your
identity, we may request a copy of your national ID or passport.
2.1.3
Housing preferences,
including budget, location, and interests, are also collected.
2.2
Information
Collected Automatically via Google Firebase
2.2.1
Device Information:
Type of device, operating system, IP address, browser type.
2.2.2
Usage Data:
Interactions within the app, search history, sent messages, and match data.
2.2.3
Location Data:
If location services are enabled for enhanced housing search.
2.3
Information from
Third Parties
2.3.1
If you register using Google
or Apple ID, we may receive basic profile details such as name and email.
2.3.2
Verification services
may provide additional identity authentication data.
3.1
Primary Uses
3.1.1
Enhancing user
experience: Customizing recommendations and housing matches.
3.1.2
Performance
analysis: Using Firebase Analytics to improve app functionality.
3.1.3
User communication:
Sending notifications, updates, and marketing offers (with your consent).
3.1.4
Security and
verification: Using Firebase Authentication to secure accounts and prevent
fraud.
3.2
Advertising and
Marketing
3.2.1
We may use anonymous
data to optimize in-app advertisements but do not share personal
data with external advertisers.
4.1 Service Providers
Your data may be shared with:
·
Google Firebase (for
authentication, data processing, and cloud storage).
·
Payment Processors
(to securely complete financial transactions).
·
Identity Verification
Services (for optional verification services).
4.2 Legal and Regulatory
Compliance
We may disclose data if required by
law enforcement, court orders, or legal obligations to protect our
rights.
4.3 Business Partners and
Affiliates
We may share data with affiliates
for operational purposes, such as promotions or service enhancements.
4.4 International Data Transfers
Since we use Google Firebase,
some data may be stored or processed outside Saudi Arabia. We take
appropriate security measures to ensure compliance with data protection laws.
5.1 Google Firebase Security
Measures
·
Encryption: All
sensitive data is encrypted during transmission and storage.
·
Two-Factor
Authentication (2FA): Used to enhance account security.
·
Access Controls:
Restricted access to sensitive user data for authorized personnel only.
5.2 Data Breach Reporting
In case of a security breach,
affected users and regulatory authorities will be notified within 72 hours.
6.1
Retention Policy
6.1.1
We retain your
account data as long as you actively use our services.
6.1.2
If you request
account deletion, your data will be removed within 30 days, except
where required by law.
6.2
How to Delete Your
Account
6.2.1 You can delete your account via app settings or by contacting us at support@roomie.cc.
7.1 Access Your Data: You
can request a copy of your stored personal data.
7.2 Update Your Data: You can edit your personal details in account
settings.
7.3 Opt-out of Data Processing: You can request restrictions on your
data usage for marketing.
7.4 Request Data Deletion: You may submit a request for permanent data
removal.
8.1 Why We Use Cookies
We use cookies for:
·
Performance Analysis:
Firebase Analytics helps us understand user interactions.
·
Preference Storage:
Saving user settings and housing preferences.
·
Targeted Ads:
Displaying relevant advertisements within the app.
8.2 Managing Cookies
You can disable cookies in
your browser settings, but some app features may be affected.
9.1 Our app integrates with
third-party services such as:
·
Google Firebase
(data storage, authentication).
·
Payment Gateways
(for secure transactions).
9.2 We are not responsible
for third-party privacy policies, and we encourage users to review their terms
separately.
10.1 We may update this policy
based on operational needs or legal requirements. Major changes will be
communicated via email or in-app notifications.
10.2 Continued use of the service after updates constitutes acceptance of
the new policy.
11.1 Users under 18 are not
allowed to create accounts or use the service.
11.2 If we detect a minor using the app, we will immediately delete the
account.
12.1 For privacy-related inquiries, you can contact us at: info@roomie.cc