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Privacy & Terms

Effective Date: January 1, 2025

1. Introduction

1.1 “Roomie” or “رومي” (hereafter referred to as the “Platform” or “Service”) is operated by Neo Eram Information Technology Company (hereafter referred to as the “Company,” “we,” “our,” or “us”). The Platform assists users in finding roommates and managing housing bookings.

1.2 By accessing or using the Platform, you agree to these Terms and Conditions (“Terms”), our Privacy Policy, and any applicable rules or policies. If you do not agree, you must not use the Service.

1.3 The Company reserves the right to amend or terminate these Terms or any Service at its discretion. Continued use of the Platform constitutes acceptance of such changes.

2. Definitions

  • Platform: “Roomie” or “رومي” website, mobile application, and associated services.

  • User: Any individual using the Platform, either as a Guest or a Host.

  • Guest: A user who books accommodations through the Platform.

  • Host: A user offering accommodations for rent on the Platform.

  • Booking: The process of reserving accommodations via the Platform.

3. User Responsibilities

3.1 Providing Accurate Information – Users must provide truthful, complete, and current information during registration and bookings.

3.2 Compliance with Laws – Users must adhere to these Terms and all applicable laws.

3.3 Proper Use of the Platform –

  • Users are prohibited from fraudulent activities, including false bookings.

  • Users must not upload or share inappropriate, illegal, or copyrighted content.

3.4 Payments – Users are responsible for timely payments, including fees, deposits, and additional charges as agreed with the Host.

3.5 Compensation for Damages – Guests must compensate Hosts for any damages caused during their stay.

4. Host Responsibilities

4.1 Accurate Listings – Hosts must provide detailed, accurate, and truthful descriptions of their accommodations, including amenities and pricing.

4.2 Compliance with Laws – Hosts are responsible for ensuring their listings comply with all applicable laws and regulations.

4.3 Timely Communication – Hosts must respond promptly to Guest inquiries and provide clear check-in and check-out instructions.

4.4 Property Maintenance – Hosts must maintain their properties in the condition described in their listings.

4.5 Security Deposits – Hosts must handle security deposits transparently and return them promptly if no damages occur.

5. Payments and Subscriptions

5.1 Purchases – Users must provide valid payment information. Payments may be processed through third-party providers.

5.2 Subscription Plans – Subscription options may include varying terms, fees, and conditions.

5.3 Refund Policy – Payments are generally non-refundable unless specified. Subscription cancellations allow continued access until the billing cycle ends.

5.4 Price Changes – The Company may adjust pricing with 30 days’ prior notice.

6. Cancellations and Refunds

6.1 Cancellation Policies –

  • Strict: No refunds after confirmation.

  • Moderate: Full refund if canceled at least 4 days before check-in.

  • Flexible: Full refund if canceled at least 2 days before check-in.

  • Free: Refund available any time before check-in.

6.2 Guests must notify Hosts of delays to avoid cancellation.

7. Use of Content

7.1 Users retain ownership of content posted but grant the Company the right to use it for improving the Service.

7.2 The Company reserves the right to remove content that violates these Terms.

7.3 Users must not post false, infringing, or harmful content.

8. Intellectual Property

8.1 All content on the Platform, including text, graphics, and software, is the property of the Company and protected under intellectual property laws.

8.2 Users may not reproduce, modify, or distribute Platform materials without authorization.

9. Indemnity and Limitation of Liability

9.1 Users agree to indemnify the Company against claims or damages arising from misuse of the Service.

9.2 The Company is not liable for:

  • Service disruptions or technical issues.

  • Damages caused by user negligence or third-party actions.

9.3 Liability is limited to the total fees paid by the user in the six months preceding the claim, up to a maximum of 5,000 SAR per calendar year.

10. Termination of Accounts

10.1 The Company may suspend or terminate accounts for violations, fraud, or prolonged inactivity.

10.2 Users may terminate their accounts by ceasing to use the Service.

11. Governing Law & Dispute Resolution

11.1 These Terms are governed by the laws of the Kingdom of Saudi Arabia.

11.2 Disputes will be resolved exclusively in the courts of Riyadh.

12. Modifications

12.1 The Company may amend these Terms at any time. Users will be notified of significant changes, and continued use constitutes acceptance.

13. Contact Information

For inquiries or complaints, contact us at: info@roomie.cc

Effective Date: January 1, 2025

1. Introduction

1.1 This Privacy Policy explains how Roomie (“we,” “us,” or “our”) collects, uses, and protects user data.

1.2 By using Roomie, you agree to this Privacy Policy, which is part of our Terms and Conditions.

1.3 We comply with Saudi Arabian laws and applicable international regulations.

1.4 Roomie operates using Google Firebase, which provides data storage, authentication, and notifications.

2. Data We Collect

2.1 Information You Provide Directly

  • Registration details: name, email, phone number, age, gender.

  • Identity verification: national ID or passport (if applicable).

  • Housing preferences: budget, location, and interests.

2.2 Information Collected Automatically (via Firebase)

  • Device details: type, OS, IP, browser.

  • Usage data: searches, messages, match activity.

  • Location data (if enabled).

2.3 Information from Third Parties

  • Google/Apple ID details: name, email.

  • Verification service data.

3. How We Use Your Data

  • Enhance Experience: Personalized recommendations and housing matches.

  • Performance Analysis: Improve app functionality via Firebase Analytics.

  • Communication: Notifications, updates, and marketing (with consent).

  • Security: Fraud prevention through Firebase Authentication.

4. Data Sharing with Third Parties

  • Service Providers: Firebase, payment processors, verification partners.

  • Legal Compliance: Disclosure if required by law.

  • Business Partners: For promotions and service improvements.

  • International Transfers: Data may be stored outside Saudi Arabia with security safeguards.

5. Data Security

  • Encryption – All sensitive data is encrypted.

  • Two-Factor Authentication – Extra account protection.

  • Access Controls – Limited to authorized staff.

Breach Notification: Users and regulators will be informed within 72 hours if a breach occurs.

6. Data Retention & Deletion

  • Data is retained while your account is active.

  • Deleted within 30 days of account deletion request (unless required by law).

  • Account deletion available via app settings or at support@roomie.cc.

7. User Rights

  • Access your stored data.

  • Update or correct data.

  • Opt-out of marketing use.

  • Request full data deletion.

8. Cookies & Tracking

  • Used for analytics, saving preferences, and in-app ads.

  • Can be disabled in browser/app settings (may limit features).

9. Third-Party Services

Our app integrates with:

  • Google Firebase

  • Payment Gateways

Users are encouraged to review third-party privacy policies.

10. Policy Updates

We may update this Privacy Policy. Significant changes will be communicated via email or in-app notices. Continued use after updates implies acceptance.

11. Children’s Privacy

  • Users under 18 cannot create accounts.

  • Accounts found belonging to minors will be deleted immediately.

12. Contact Us

For privacy-related inquiries, contact us at: info@roomie.cc